Patient Feedback
Patients continue to share overwhelmingly positive feedback about the care they receive from our clinical team. Common themes include feeling listened to, treated with compassion, and given the time and reassurance they need.
Many patients highlighted how their doctor made them feel comfortable and at ease:
- "Always makes you feel at ease. Takes time with you."
- "Brilliant Dr, made me feel very comfortable voicing my concerns."
- "Very friendly and made me feel relaxed, explained everything to me, left feeling a lot happier."
- "This doctor's manner was very compassionate, felt comfortable and confident."
- "Lovely doctor, really friendly and put my nanna at ease."
Patients consistently praised the professionalism, kindness and expertise of our doctors.
Dr Brookes received numerous comments recognising her compassionate and reassuring approach:
- "Dr Brookes always listens, never judges me, explains and treats me like a human."
- "Dr Brookes was very professional and very thorough. Excellent examination... excellent service."
- "My doctor is so calming... she listens to you and her replies are so very calming. Good doctor. Am lucky to have a doctor like Dr Brookes."
Dr Cotter was praised for the trust she builds with patients and the positive impact she has had on their wellbeing:
- "Dr Cotter is the only Dr I 100% trust – amazing doctor! Thank you."
- "Dr Cotter is amazing, she always listens and cares. I trust her and feel safe to be open... she has helped me with my mental health hugely. She is amazing with my children also."
- "Dr Cotter is a brilliant Dr as talking with her benefits my wellbeing... she's great in giving praise for how far I've progressed."
- "I haven't seen Dr Cotter before; she is probably one of the best doctors I have seen... very understanding and made me feel I had been listened to (and not rushed)."
Dr Hamer was recognised for his caring, thorough and professional approach, with patients highlighting the confidence they have in his care:
- "Dr Hamer is an amazing doctor, he is kind and caring, and an asset to the NHS."
- "Always happy to see Dr Hamer. I'm confident in his advice for myself and my children... Kind, compassionate yet very professional."
- "Dr Hamer is nothing short of brilliant. He listens. He helps. He does what he says. He does not fob you off... a truly great listener and top doctor."
- "Really pleased... he filled me with confidence."
Dr Shirley was recognised for the confidence and trust she inspires:
- "Great doctor."
- "Dr Shirley is a very good doctor."
- "Best doctor in the surgery – no faults at all."
- "Dr Srivastava is an amazing doctor. Never had any problems and if I had to pick one doctor then it will be her."